Does something need fixing in your neighborhood? Your first call should be to the government agency responsible for taking care of the problem. Here's how:
Most infrastructure problems, including potholes and broken streetlights, are handled by a city's public works department. In unincorporated areas, such as Ramona, Lakeside and Fallbrook, San Diego County is responsible.
Caltrans handles freeway maintenance, and the Metropolitan Transit System takes care of maintenance for trolleys and buses in most of the county. The North County Transit District is in charge of repairs for bus and Coaster systems.
In general, the phone lines listed below are staffed Monday to Friday during regular business hours. But many cities close their offices on some Fridays. Most cities provide after-hours numbers to call for problems that need immediate attention.
Some local governments have hotlines dedicated to specific problems and some have complaint forms on their Web sites that can be submitted online. We've included that information below.
Infrastructure problems at schools are usually handled by a school principal. If you don't get results, call your school district and ask for the person in charge of maintenance or facilities.
If you make your request by phone, we highly recommend asking for a tracking number so you can monitor the status of your request. If you file your complaint online, print out a copy of your request or any acknowledgement provided.
MUNICIPAL GOVERNMENTS
Carlsbad
Public Works: (760) 434-2980
Graffiti hotline: (760) 434-6700
A request for service can be filed online at
www.carlsbadca.gov. Click on “Contact Us” at the bottom of the home page.
Chula Vista
Public Works: (619) 397-6000
Graffiti hotline: (619) 691-5198
A request for service can be filed online at www.ci.chula-vista.ca.us. Click on “Contact Us” at the top of the home page.
Coronado
Public Services: (619) 522-7380
A request for service can be filed online at www.coronado.ca.us. Click on “Public Services Work Order Request” under Quick Links.
Del Mar
Public Works: (858) 755-3294
Contact the Public Works Department by e-mail at grouppublicworks@delmar.ca.us
El Cajon
Public Works: (619) 441-1658
Graffiti hotline: (619) 441-5533
Requests can be filed online at http://www.ci.el-cajon.ca.us. Click on "Report a Concern."
Encinitas
Public Works: (760) 633-2840 Street repairs, streetlights, street signs, traffic lights: (760) 633-2850
Graffiti: (760) 633-2751
Park infrastructure: (760) 633-2744
San Dieguito Water District: (760) 633-2810
Encinitas and Cardiff Sanitary Sewer: (760) 753-5018
A request for service can be filed online at www.ci.encinitas.ca.us. In the bottom-left box on the home page titled Online Services, click on “Request City Assistance.”
Escondido
Public Works: (760) 839-4668
A request for services, including road repairs, graffiti removal and traffic enforcement, can be filed online at www.ci.escondido.ca.us. Click on "E-Services" on the home page.
Imperial Beach
Public Works: (619) 423-8311
Graffiti hotline: (619) 575-3745
A request for services, including abandoned vehicles and graffiti removal, can be filed online at www.cityofib.com/. Click on “Online Complaints,” one of the links along the left side of the home page. Once the Online Complaints page appears, you will need to scroll down to see your list of options.
La Mesa
Public Works: (619) 667-1450
A request for service can be filed online at www.cityoflamesa.com/. Click on “City Hall Action Center,” in the City Services box on the home page.
Lemon Grove
Public Works: (619) 825-3810
A request for service can be filed online at www.ci.lemon-grove.ca.us/. Click on “Report a Problem” on the home page.
National City
Public Works: (619) 336-4580
Graffiti hotline: (619) 336-4545
Storm water hotline: (619) 336-4389
Requests for service cannot be filed online.
Oceanside
Public Works: (760) 435-4500
Graffiti hotline: (760) 435-4466
A request for service can be filed online at www.ci.oceanside.ca.us. Click on “Request for Assistance” under What Is New on the home page.
Poway
Public Works: (858) 668-4700
Requests for service cannot be filed online.
City of San Diego
Environmental Services (includes waste code violations on public or private property): Fill out a Trash/Litter/Recycling Service Request form at
http://apps.sandiego.gov/econtainer/ or call (858) 694-7000.
Metropolitan Wastewater (Sewer spills and bad sewer odor): (619) 515-3525; Storm water pollution hotline: (619) 235-1000
Neighborhood Code Compliance (includes suspected noise, land development, disabled access, signs and zoning violations): (619) 236-5500; Graffiti hotline: (619) 525-8522
Park and Recreation: www.sandiego.gov/park-and-recreation/general-info/mypark.shtml
Streets (includes road repairs, streetlights, street signs, storm drains, maintenance of trees in public spaces and traffic signals): (619) 527-7500. A request for service can be filed online at http://apps.sandiego.gov/streetdiv/
Transportation Engineering (includes requests for traffic signs, lights, markings, speed calming and parking): (619) 533-3126. A request for service can be filed online at www.sandiego.gov/engineering-cip/services/public/request.shtml
Water (includes water leaks, meter leaks or pressure problems): (619) 515-3525
County of San Diego
(Unincorporated areas, including Alpine, Borrego Springs, Fallbrook, Julian, Lakeside, Ramona and Valley Center)
Code Enforcement (includes suspected noise, grading, land use and weed violations):
North County: (760) 940-2893 or sanmarcos.ce@sdcounty.ca.gov
East County: (858) 694-2705 or elcajon.ce@sdcounty.ca.gov
Noise control: (858) 694-3741 or kearnymesa.ce@sdcounty.ca.gov
Grading: (858) 495-5143 or kearnymesa.ce@sdcounty.ca.gov
Public Works road maintenance: (877) 684-8000; traffic signals and streetlights: (858) 874-4155; Traffic signs: (858) 874-4063. A request for service can be filed online at www.co.san-diego.ca.us. Click on "Customer Concerns" under Quick Links on the home page.
Traffic Engineering (includes requests for traffic signs, lights, markings, speed calming and parking): (858) 874-4040.
San Marcos
Public Works: (760) 752-7550
Graffiti hotline: (760) 591-9100
Code enforcement 760.744.1050 Ext 3206 E-mail the city at
cityhall@ci.san-marcos.ca.us. Requests for repairs will be routed to the Public Works Department.
Santee
Public Services: (619) 258-4195, ext. 100
Potholes and graffiti: (619) 258-4116
A request for service can be filed online at www.ci.santee.ca.us. Click on “Contact Us” on the bottom of the home page.
Solana Beach
Public Works: (858) 793-8796
Graffiti hotline: (858) 720-2400, extension 2507
Requests for service cannot be filed online.
Vista
Public Works: (760) 726-1340 x1606
Infrastructure repair hotline: (760) 639-6176
Requests for service cannot be filed online.
TRANSPORTATION
Metropolitan Transit System
San Diego Transit: (619) 238-0100
Customer service for trolleys and buses: (619) 557-4555
A request for service can be filed online at www.sdcommute.com. Click on “Customer Service” at the bottom of the home page.
North County Transit District
Customer service: (760) 966-6500
Calls need to be made 8 a.m. to 5 p.m. Monday through Friday
Sprinter project detours hotline: (760) 599-8332
Requests for service cannot be filed online.
San Diego Regional Airport Authority (Lindbergh Field)
Main switchboard: (619) 400-2400
The authority can be contacted at www.san.org/. Click on “San Diego International Airport” and then “Contact Us.”
Caltrans
Main switchboard: (619) 688-6670
A request for service can be filed online at www.dot.ca.gov/dist11. Click on “Contact us” on the home page. Scroll down the page to find the electronic form.
